How do I order?
You can order by simply visiting the 'Store' tab then selecting the product design, size and colour then add to basket. Once you are ready to buy click on the 'My Cart' tab to review your purchases then click on the 'Checkout' button, this will then take you to the Paypal checkout.

When will I receive my order?
Standard delivery will be sent via Royal Mail 1st Post, typically delivered within 2 - 5 days.
Next day delivery will be sent by DHL. Deliveries will take place between Monday to Saturday not on Sunday's.

If you want an update on your order, then please contact us quoting your order number

How do I return/exchange my order?
Due to the global COVID-19 pandemic we have extended our returns and exchange policy from 14 days to 60 days.

In the first instance please contact us as soon as possible quoting your order number, as we will advise the returns address. When sending your items we advise getting a certificate of posting just to ensure we receive your unwanted items safely.

Please note that the items are your responsibility and must be sent back to us in the same condition as initially received in order to get a replacement or refund. 

A refund will be processed once we receive back the unwanted items. Please note a refund can take between 3-5 working days for the money to return to your account.

A replacement will be sent out once we receive back the unwanted items.

We'll provide you with updates about the status of your return/exchange via email.

Can I buy for my team or club?
Yes you can, simply contact us and we'll be able to offer you a bulk discount on any of our products.

If you have any other queries, please contact us via the Contact Us form or email us at sales@alwaysballin.com

Thank you for shopping with us!